I had to buy a new battery for my heart rate monitor and I knew CVS had a big selection of batteries. I stopped in one and was looking on the display and could not find the 2025 in any of the brands. I found a CVS employee and asked him if there were any other batteries located in the store. He told me no and that the reason that the display was empty was because the shipment had come in last night and they had not gotten around to unloading everything. He was very flustered and was stepping away from me in order not to help me anymore. I was a little shocked that he did not want to help me find the product that I wanted to buy, actually spend money in his store. He turned away money from the company that he works at, that pays his salary. Not only did I walk out of that CVS but went down the street and walked into Walgreens and found the 2025 battery and not only bought one but I bought two, since I realized they are hard to find.

The employee at CVS had a simple solution and could have told me to hold-on and he would go back and look at the shipping invoice and see if the 2025 batteries were even in that shipment and if yes, it would take him a couple of extra minutes to go through the boxes to find the batteries. I would have greatly appreciated his effort to find the item I wanted to buy and would have walked around the store and bought several other items that I needed to get while I waited. Unfortunately, he was not trained in customer service and was to flustered to continue his job of unpacking the products to get them on the shelf then to stop and help a customer who wanted to spend money. Remember the reason you have a job is because of the customers coming in and spending money and from time to time they will need help in locating the product in your store. Take a step back and listen to your customer so you can solve their problem.