Let me first start with how much I dislike hospitals. I guess I have always associated them with pain, suffering and death.  Even when my nieces and nephews were born there were complications and surgeries, so even the joy of birth was tainted for me. I had the unfortunate experience recently to be with my sister in the hospital, suffering from severe complications from her hysterectomy surgery. This was her second visit to the hospital since her surgery and the more we thought about how her doctor was treating her the more we realized that he made a mistake in her surgery and was not willing to admit to the mistake. You know, doctors are perfect and do not make mistakes.  Well, that is the reason she is in the hospital, the real lack of compassion comes from the nurseries and the techs that are working on the floor in the Women’s Surgical Center.

Now I will have to give a shout out to several of the nurses who truly did an amazing job and really love their job. I was even impressed with their compassion and how they wanted to help my sister get out of pain and out of the hospital as fast as possible. Unfortunately the rude ones far out weigh the kindness of the good ones.  When my sister would call the nurses desk the rudeness that would ooze out of the phone was horrific. They no more cared for my sister than the man on the moon. I need to ask the question, if your job is to help the people in need, why then, do you not act like you do not care for these people? Please get out of your job and away from the hospital, your poison only brings down the patients who need all the positive energy they can get to help them get better. We did everything that we could to have a positive attitude and treat the nurses with kindness and respect even though we were not receiving the same in return. I even brought in cookies for the nurses to thank them for helping with my sister.  One of the worst things that I think they did or should I say not do was refuse to give her a sponge bath, even though it is their job.  We took it upon ourselves to give her the sponge bath to help bring her some comfort.  If I had to grade the doctors, nurses and techs at Northside, I would give them a good C – for their lack of compassion.  Again, we did have some very good doctors, nurses and techs who helped us but the others clouded their goodness and what I will remember will be them and not the good ones.

My recommendation to the hospital would be to get some serious training on customer service for everyone in the hospital. There are a lot of great coaches out there in customer service that would do a phenomenal job in training the staff and would turn all their patients into Raving Fans!