Nothing excites me more than to blog about outstanding customer service. A group of us decided to stop in at the St. Regis in Atlanta, GA for a drink before our dinner and as we waited for my brother-in-law to park the car we picked out our table in their bar. The waiter approached our table and had a great personality and warmed up to us immediately. When my brother-in-law arrived he recommended we go outside since it was a relatively warm evening at the end of November. We picked a table by the outdoor fire and our waiter moved everything outside for us and would continue to be our server. My brother-in-law asked for the assorted nuts and our waiter told us that they changed the menu and it was no longer offered as part of the bar menu. He then proceeded to tell us that he would take our drink order and see what he could do in finding us those assorted nuts.

After bringing us our bottle of champaign our waiter returned several minutes later with the assorted nuts. He explained to us that he had to go into the dining area of the hotel to get us what we wanted. It would have been so easy for him to apologize and tell us that the bar no longer has that item on the menu and what else we would like to order. Instead, he went, as I like to say, “Above and Beyond” to make us happy and I will be a returning customer to the St. Regis in Atlanta, Georgia. His customer service act did not take him very long to complete but we were rewarded and he was rewarded with a nice tip.

The tip for the men and women who own or are working in the services industry,  always remember that you can make a positive impact on someone’s life by going “Above and Beyond” in your job. Remember you are there to serve, so why not always deliver knock out service.

Have a great holiday season!

Cheers! Matt