I was speaking to a company the other day because I was having problem with logging onto their website. I was asked by the customer service representative which browser I use. I told them that I am Mac user so that would be Safari. They then proceed to tell me that their website does not work very well with Safari and that they highly recommended that I switch to another browser. For one thing I am completely stunned that they are telling me to switch browsers. Who develops a web site that is not compatible to all browsers? Why would you be inconveniencing any customer and recommend to them to switch from the browser they use everyday. This representative only wanted to take the easy way out and get me off the line so they could take another call. Their bonus program is obviously flawed and is going for volume instead of quality of service. Please customer service departments, think about the customer and not your call volume. Maybe your call volume is so high because you are not taking the time to talk with your customers in-depth and listen to them which would probably solve future problems they might have with your service.

Make it a great day and weekend! Matt